ORECX CALL RECORDING BLOG

Every business deserves to have call recording software but not all can afford it. Call recording software helps companies across all industries improve customer service, minimize risk, verify orders and maintain compliance.    Many systems cost tens of thousands of dollars to buy, tens of thousands to implement and tens of thousands to maintain.  Not all systems do, however. Some call recording software is much more affordable, can be installed in just minutes and requires little if any maintenance.  These are the systems that every organization has a right to own. 

In fact, there should be a Call Recording Bill of Rights to ensure every business has access to call recording software, as it has essentially become a business critical application today.

Bill of Rights:

1. Call recording software shall be affordable enough that any business in need can easily acquire, install and maintain it.
2. Call recording software shall be flexible enough to interoperate with any technology environment.
3. Call recording software shall be installed remotely or onsite.
4. Call recording software shall require little, if any, maintenance and support.
5. Call recording software shall feature at the least voice/screen recording, quality monitoring and mobile call recording.
6. Call recording software shall be open source or open architecture to ensure full interoperability with existing systems.
7. Call recording software shall cost nothing or almost nothing to customize and tailor to one’s environment.
8. Call recording software shall be offered as a free trial prior to purchase.
9. Call recording software shall be interoperable with leading PBX systems – both TDM and VoIP – such as Avaya, Cisco and others.
10. Call recording software shall be both PCI-DSS and HIPAA compliant.
11. Call recording software shall be installed in hours, not days, weeks or months.
12. Call Recordings shall be portable and available in industry-standard file format.
13. Call recording software should be easy enough to learn in just a few hours.
14. All call recording software advanced features shall be available in all product levels - no feature stripping for basic offerings.

While call recording is obviously not a right, we at OrecX we believe it should be. 

Call recording systems are becoming more and more of a business necessity today than a nice-to-have. Organizations need such tools to ensure highly levels of customer service, to minimize risk and to maintain regulatory/industry compliance. The problem, however, is that call recording software tends to be expensive, complex, maintenance-intensive and proprietary. These hurdles keep many companies from installing call recording systems.

An alternative to standard proprietary systems is to download open source call recording code and build it out to meet your specific needs.  OrecX offers such software and it can be found here.  Oreka GPL is an open source recording system for capture and retrieval of voice. Its primary application is for recording calls from VoIP telephony systems via port mirroring. It runs on both Linux and Windows. Recording can be distributed on several recorders, all reporting to the same database and Web User Interface. It supports several database systems such as MySQL, PostgreSQL and MS-SQL.

Oreka is a modular and cross-platform system for recording and retrieval of audio streams. The project currently supports VoIP and sound device based capture. Recordings metadata can be stored in any mainstream database. Retrieval of captured sessions is web based.

If your business does not yet have a voice recording system – or if you have one but it is not meeting your needs, then an open source audio recorder is something you should seriously consider.