Call Recording to be as Ubiquitous as Email?

Posted by Kevin Levi on Nov 12, 2013 11:24:00 AM

Almost one in every three people in the world uses email, and there are over 6.8 billion mobile subscribers globally.  This same ubiquity should hold true for call recording.  The ability to record calls enables you to document and store important business discussions, treasured personal conversations and more.  Wouldn't it be great to be able to go back and pull up that call you had with that client a few weeks ago who mentioned that great new product idea?  Or how about that call you had with your 1 year old last month in which he spoke for the first time? What about that last call you had with your loved one that recently passed on?

Having these conversations recorded and stored for easy access would add significant value to our lives.  Wouldn't it?

I think we take for granted just how big a part of our life the telephone still is.  Sure we are all texting, emailing and chatting more and more, but I'll bet you placed or received at least one phone call in the last 24 hours.  Am I right?

Why shouldn't we all (whether big business, entrepreneur or everyday individual) have access to call recording that is either free or extremely inexpensive so we can leverage its value to our business and/or personal lives?  The cell phone is a seminal component to our every day lives now and we do not have a foundational capability that we should have with it - recording our calls.

Global recording resized 600

While I am primarily referencing cell phone recording, this same premise applies to landline phones too.  Most of us still use them at home and especially at work.

In order for the pervasiveness of call recording to explode, several things have to happen:

1. People need to embrace the concept of recording business and personal calls.

2. Mobile apps for cell phones need to emerge.

3. The cost of call recording software needs to come down dramatically from most vendors (OrecX is already extremely affordable!).

30-Day Free Trial  of OrecX Software

Topics: call center recording, free call recording software

Should you Trust Free Call Recording Software?

Posted by Kevin Levi on May 23, 2013 11:27:00 AM

The word "free" certainly comes with many red flags today, doesn't it?  After all, nothing of value can really be free, right?  While this is certainly the case in most instances, there is room for viable free call recording software in the market.  You just have to know what to look for:

Here are some good rfree call recording softwareules to go by:

1. It should be offered by a reputable company, not some independent software developer with no credibility.

2.The software provider should list at least some of its other customers and partners.

3. You should not have to give your credit card number.

4. If it's based on a free trial, you should have zero obligation to pay at the end.  If you want to simply let the trial expire, you should be able to - no questions asked.

5. There should be a more robust version available if you want added functionality - even if you have to pay for it.

6. The software should have testimonials behind its use.

7. You should not have to talk to a live salesperson before downloading the free call recording software.

8. The software should have some awards under its belt.

9. The software should have solid documentation to explain how it is installed, used and what type of features/functionality it has.

10. There should be someone you can contact directly for support - at no charge.

So if you're thinking of evaluating some free call recording software, be sure to consider these 10 rules before downloading it.  It could save you a lot of heartache in the long run.

30-Day Free Trial  of Oreka TR  (Total Recording)  

FREE Open Source  Call Recording  Software (Oreka GPL)









Topics: free call recording software, open source call recording software

Subscribe to Email Updates

Recent Posts