Voice Recording on Asterisk Platform

Posted by Kevin Levi on May 20, 2014 12:30:00 PM

In this episode of Asterisk Live (by Asterisk), Bruce Kaskey, COO of OrecX joins the call to discuss voice recording with Asterisk. Bruce notes, "OrecX, which stands for 'Open Recording Systems', provides both open source and commercial versions of call recording and voice data software. OrecX solutions work in tandem with Asterisk to do passive, SPAN-based calling recording. This offloads the CPU of your Asterisk PBX allowing it to be able to handle more simultaneous call load. Additionally, OrecX provides data solutions that allow for screen capture recording. SMB Contact Centers can use screen capture in tandem with voice recording to train contact center agents.

Click below to view the entire webcast.

Topics: call center recording, orecx, asterisk

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