ORECX CALL RECORDING BLOG

Top Call Recording Articles from 2013

Posted by Kevin Levi on Feb 12, 2014 10:57:00 AM

We've taken a look back at our 25+ blog posts from 2013 and learned that the following five were most heavily viewed and commented on:

15 Critical Call Center Management Statistics

Important call center management statistics to help you understand just how important it is to focus as much on your call center's customer experience as it is to focus on the product/service you deliver/support.

2013 Customer Service Stats to Help you in 2014!

11 important statistics from last year to help you focus your efforts for this year to increase your overall customer satisfaction.

5 Tips for Coaching Staff with Call Recording Software

Several unique ways you can use phone recording software to improve customer service skills within your contact center.

Critical KPIs for your Call Center and Enterprise

Includes a matrix of over 25 important key performance indicators for your call center.

With 40+ Recording Vendors Who’s the Best and Why?

A detailed description of several key variables to consider when choosing a call recording system among the 40+ vendors today. 

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Topics: call recording

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