If your contact center or enterprise is like most others, you have call recording software in place to capture your customer interactions for compliance, customer service and dispute resolution purposes.
Like most, you also likely have some common issues from time to time which require troubleshooting, such as:
- Past call recordings were not saved
- Can't listen to recordings offline
- Only hear one party upon playback
- Can't export a call
- Meta data isn't displaying properly
- Lack of access to media/meta data
- Poor audio quality
All of these problems can require hours and hours of your IT support team getting on the phone with the call recording vendor's support team trying to troubleshoot the issues. This takes your technical staff away from other important projects. It also disrupts certain workflows that require access to high quality call recordings.
Let 2020 be the year you put an end to all of these call recording challenges.
Try OrecX free for 30 days. Our call recording software installs in just 30 minutes and requires no maintenance. Our clients don't have the issues listed above. Our software just works.