Business Call Recording versus Personal Call Recording

Posted by Kevin B. Levi on Apr 25, 2017 11:52:38 AM

There are two very different types of call recording solutions available today, and when searching for the right software to record your calls, there are a few things to note about the difference between business call recording and personal call recording. dreamstime_xs_20034952.jpg

Business call recording refers to business class call recording software which captures a business's customer calls and stores them for later reply on workstations or servers to mitigate risk, settle disputes, monitor for quality assurance, maintain PCI and HIPAA compliance, etc. These business call recording solutions include various advanced features to offer more value to businesses, such as selective or total call recording, pause and resume, speech analytics, multidimensional searching, auto tagging and more.

Personal call recording is when you want to record a personal call you have with someone while using your cell phone. There are many applications available in the Google Play Store and the iTunes App Store that can help you capture and replay such calls.

Subscribe to Email Updates

Recent Posts