ORECX CALL RECORDING BLOG

Speech Analytics Starts with Call Recording

Posted by Kevin B. Levi on Jan 30, 2019, 10:11:12 AM

Speech analytics technology requires quality audio going in for quality transcription and analytics to come out. This all starts with the call recording itself. The audio must be crystal clear or the transcription will be off and the resulting intelligence will be flawed. call-recording-audio

The clarity of the recorded call comes down to several factors, including the audio acquisition itself. Most call recording solutions capture telephone calls in mono format. This means both parties on the phone are recorded on the same channel. This can cause problems when it comes to transcription. The system cannot always ...

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